THE BEST EXPERIENCES IN THE WORLD
Inspiring and detailed stories from the best customer experiences in the world in multiple industries. Find out what the experience is, what makes it work, and why people love it. Also, discover how delivering a better experience actually makes the business better.
When everything else is the same, customers pick the brand that offers the better experience. Take an around-the-world tour in this presentation of the best the world has to offer.
From retail to tech, airlines to tires, personal to automated, you will get a front-row seat at the kind of experiences that turn heads, stir emotions, and spark story-sharing.
This presentation includes latest-and-greatest examples as well as some classics (Apple, Build-A-Bear, Disney).
Learning Points:
• Principles of experience design and delivery
• The amazing connection between story and experience
• Ideas on how to win support for you big ideas
• 10+ case studies
• Behind-the-scenes details about what works—and why
“I like working with Mike because he brings vision, strategic thinking, context and tremendous enthusiasm. Elevating seemingly ordinary issues to a higher plane, he evokes new concepts and approaches that helps clients reach beyond the obvious while staying rooted in the practical.”
Declan Boland, Go-to-Market Consultant, Digital Solutions, and Services at DXC Technology
“The entire way our company works internally, as well as the way we communicate externally was designed around the customer experience so that SOHO HERO can naturally deliver on its brand promise.”
Chris Kouloukas, President at Dividiant Retail Solutions
“Mr. Mike Wittenstein was a speaker during the biggest loyalty experts’ meeting in Poland–Poland&CEE Customer Loyalty Summit, which took place on 15th-16th of April in Cracow. The Forum was a great success! The lecture given by Mr. Wittenstein was rated the highest among all 25 speeches! He received the following notes (scale 1-5): Topic: 4.7, Show: 4.8: The speech was not only rated the highest, but was widely appraised by the participants, who not only appreciated its content but also the way of presentation: very interactive and empathetic approach to the participants. I would definitely recommend working with Mr. Wittenstein.”
Aleksandra Schoen-Żmijowa, Project Manager at Blue Business Media